Cancellation and Refund Policy
General policy for cancellation, refund, and support flows in digital services/products.
This policy explains cancellation and refund practices for digital services/products in a transparent way.
Final practices are evaluated together with legal obligations, payment provider rules, and technical records.
1. General Approach for Digital Service/Product Purchases
Refund requests are reviewed case by case according to service nature and usage status.
2. Refund Request Before Service Use
If the purchased service/product has not been used, requests submitted within a reasonable period are evaluated.
3. Refund Status After Service Use
If the service has been partially/fully used, refund eligibility is determined by usage level, delivered value, and technical records.
4. Faulty or Technically Problematic Transactions
For duplicate charges, failed delivery, or technical errors, remediation is prioritized and refund processes are started when necessary.
5. Contact for Refund Requests
You can submit your refund request to akasalimserhat@gmail.com with order details and your explanation.
6. Refund Process for Payments
For payments, requests are first received by support and then verified against transaction logs.
Once approved, refund completion depends on the related bank/payment institution processing times.